Shipping on Relationship Dolls
Shipping & Returns
Shipping Policy
- Free shipping in the United States , typically via UPS.
- Once your order is placed, please allow 1 weeks for assembly depending on the doll and an additional 6-9 days for shipping time. All our dolls are hand made and thoroughly tested for quality before shipping.
- All packaging is discreet, there are no labels, markings, or logos.
Payments
- We accept payment by Credit Card (all major cards accepted).
- We also offer payment plans to reduce upfront costs for our customers.
Returns
- We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our warehouse.
- Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us within 24 hours at info@dickxjane.com
- We do not offer refunds for any other reason other than a product damaged on arrival.
Order Cancellations
- Customers may cancel their orders within 24 hours of placing the order. After the 24 hour window order cancellation is not possible.
- Order cancellations incur a $150 restocking fee.
- Please email us at at info@dickxjane.com with your order # for any cancellations or order inquiries.