Shipping & Returns

Shipping Policy

• Free shipping in the United States , typically via  UPS.
• Once your order is placed, please allow 1 weeks for assembly depending on the doll and an additional 6-9 days for shipping time.  All our dolls are hand made and thoroughly tested for quality before shipping.
•  All packaging is discreet, there are no labels, markings, or logos.  

Payments

• We accept payment by Credit Card (all major cards accepted).  
• We also offer payment plans to reduce upfront costs for our customers.  

Returns

• We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our warehouse.
• Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us within 24 hours at info@dickxjane.com
• We do not offer refunds for any other reason other than a product damaged on arrival.

Order Cancellations

• Customers may cancel their orders within 24 hours of placing the order.  After the 24 hour window order cancellation is not possible. 
• Order cancellations incur a $150 restocking fee.  
• Please email us at at info@dickxjane.com with your order # for any cancellations or order inquiries.