Shipping on Relationship Dolls

Shipping & Returns

Shipping Policy

  • Free shipping in the United States , typically via  UPS.
  • Once your order is placed, please allow 1 weeks for assembly depending on the doll and an additional 6-9 days for shipping time.  All our dolls are hand made and thoroughly tested for quality before shipping.
  •  All packaging is discreet, there are no labels, markings, or logos.  

discreet shipping

Payments

  • We accept payment by Credit Card (all major cards accepted).  
  • We also offer payment plans to reduce upfront costs for our customers.  

Returns

  • We take product quality extremely seriously, every doll is thoroughly inspected and tested before leaving our warehouse.
  • Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us within 24 hours at info@dickxjane.com
  • We do not offer refunds for any other reason other than a product damaged on arrival.

Order Cancellations

  • Customers may cancel their orders within 24 hours of placing the order.  After the 24 hour window order cancellation is not possible. 
  • Order cancellations incur a $150 restocking fee.  
  • Please email us at at info@dickxjane.com with your order # for any cancellations or order inquiries.